UK Consumer Guide to Mobile Phone Purchases

Here are several tips and guidelines to help make mobile phone purchases more successful:

Equipment

* Before you buy, determine which features you want on your phone and how much you can afford.
* If you intend to use the phone as a camera, for instance, insist on that feature.
* If not, save money by buying a more basic phone without the camera.
* Equipment is expected to meet standards of quality and if it doesn't, you may be entitled to a refund, free repair, or replacement.

Networks and Carriers

* When you buy your phone the seller will subscribe you to a phone network through a rental contract or a prepaid card.
* By committing to a particular network you also commit to their coverage area and fees.
* If you live in a place not included in the coverage area map, or if you use the mobile phone in excess of the time agreed to, you may wind up without service or having to pay for extra usage.
* You may also be penalized for changing your mind and trying to switch to a new network.
* But if the network you signed up for does not work the way it was supposed to - or in the locations promised - you may be entitled to a refund or to cancel your contract with no fees or penalties.

Calling Plans and Services

* Depending upon what kind of service you sign up for, you will be charged various monthly charges, setup fees, and charges for using the phone in particular places, at certain times of day, or in excess of certain time limits.
* You may also be charged for premium services such as voicemail, music downloads, sending text messages, or transmission of photos or video clips.
* Study the terms of the contract carefully and ask the sales representative to explain everything and answer all questions to your satisfaction.
* If you are not sure what kind of phone is right for you, it may be better to get a short-term service that lets you pay as you. These cost more but require less of a commitment so you have a chance to change services after a short time if you are not satisfied.

Following these guidelines to know what to look for before you shop - and what your rights and remedies are - will save you time, money, and frustration.

source : http://www.ezinearticles.com/